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Evonik |
Evonik is a modern industrial group based in Germany with operations throughout the world in over 100 countries and the Evonik Group had around 41,000 employees. Evonik has a strong presence geographically in the Greater China region. They have a large number of users with a very wide geographical distribution. Evonik had put their network product and system neither under any entire nor partial protection. Due to the lack of a systematic management, Evonik faced a wide range of problems, including how to formulate a reasonable standard service process? How to record all of the services? How to have an efficient cost control? How to improve work efficiency? These entire problems boil down to one point that is the way to truly improve customer satisfaction. Evonik has commissioned the NetCraft service sector, hoping NetCraft can provide professional outsourcing services, systematically manage the national customer service needs, improve customer satisfaction, and to gradually improve its service management degree of specialization and to help Evonik on the cost of service to be more controllable and efficient. |
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Standard Chartered Bank (China) |
In 1858, Standard Chartered Bank had opened its first branch in Shanghai. It has never ceased operations in the Great China region throughout this 150. Standard Chartered regional development is growing rapidly in China and the increasing number of users and branches is very board. There are more hundreds of computers in some branches while the Shanghai head office has been set up with over a thousand units of computers. The IT department workload is heavy and the existing IT staff can only solve the daily needs of the users. There is an urgent need to outsource the heaviness of the branch construction projects in order to reduce the pressure on the IT department as well as improving the efficiency of human resources effectively and meet the business needs for the branch constructions. NetCraft has previously trained a group of customer service personnel for the Standard Chartered Bank Shanghai headquarters national call center. NetCraft has also provided online technical support and coordination to the national branch construction projects. To plan and allocate NetCraft~{!/~}s nationwide engineers in order to provide technical services and to co-operate with Standard Chartered Bank for the use of the service management software in order to provide good recording and tracking for the call centers, to provide the project management with data integration and analysis as well as to build better basis for comprehensive data. |
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KBC Bank N.V. |
Founded in 1935, KBC Bank in Belgium, is one of the leading separate bank and insurance companies. And in 1997, KBC established a representative office in Shanghai. Since then it has started its business in mainland China. With the substantial increase in business volume, the use and reliance on IT equipment are growing rapidly. And at the same time, KBC has to meet the rapid development of future business and professional services all user needs, KBC started to integrate and manage the IT equipment and strategies in the country. Therefore, KCB hopes to look for a professional outsourcing service provider to provide professional and technical services as well as service management solution. The provider has to provide their customers in the Greater China region daily technical support services, and the provider should be able to quickly provide professional and technical personnel responsible for supporting in any emergency. Thereby the client can improve the overall IT department service quality, achieve customer satisfaction and lay a good foundation for future business development. |
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Doosan China |
Doosan International was founded in 1896 in South Korea. Doosan consist of three broad categories under which the company has ISB companies, customers and other companies as well as business support companies. Doosan International's products and services ranging from power generation and water desalination and other industries to construction, engines, machine tools and agriculture. Facing the rapid business development in China, the leadership in Doosan International hopes to solve the company~{!/~}s IT equipment service and needs by outsourcing. They especially focus on the national IT users on their daily call service management and national server and network technical support and so on. Through communicating with the client~{!/~}s management and understanding the daily work process and users~{!/~} needs and distribution, NetCraft Services Manager has proposed a comprehensive service solution to Doosan. |
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Security Improvement Project For A World Leading Chemical Group |
The client is a world-renowned chemical group dedicated to specialty chemicals and their applications benefit many industries from cars to a variety of pharmaceutical products. The company has started its business in China since the last century and now there are more than 30 branches and subsidiaries in the Greater China region. The client requested NetCraft to provide assistance with the establishment for the local IT security policy for the future and to enable it to meet the ISO-17799 standards. |
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Evonik |
As an international company with global operations, Evonik China relies on its centralized service desk platform to support multiple users throughout its various locations. Evonik China were facing varies issues. After evaluated a number of solutions in an effort to find the best product that could support help desk operations. After battle-testing these solutions, NetCraft selected Alloy Navigator from Alloy Software ~{!*~} a leading provider of service and asset management software solutions.
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Zodiac China |
Some security problems of information infrastructure and the main business applications in Zodiac China had been found during the discussion of Zodiac China Management and NetCraft. The purposes of the project are to improve the Information System Security based on the action list for Zodiac China. Help Zodiac China to develop the security plan to meet the requirements of the practical IT security guideline. Develop Zodiac China IT Security Policies. Prepare for the future achievement to well accepted code of IT security practice.
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Shun On Group |
The Shui On Group, founded in 1971 is a diversified group engaged in property development, construction and construction materials with interests in Hong Kong and the Mainland China. Any business organization of the size like Shui On must have a solid IT infrastructure, and Shui On's Information Systems is clearly a major player. After NetCraft professional team has proposed to Shui On, the company made a crucial business decision to switch to Alloy Software' Asset Navigator Enterprise Business Pack after assessing the business need and to help manage this infrastructure even more effectively.
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Grand Millennium Beijing |
Grand Millennium Beijing is the flagship store of Millennium & Copthorne Hotel Group has opened in the second quarter in 2008. The hotel is a luxurious five-star hotel, located in the capital of commercial and financial center in Beijing. The client requests a professional computer technology team and a perfect products and solutions to the problems. According to the needs of Grand Millennium Beijing, NetCraft has learned thoroughly about the case and has come up with a professional solution. NetCraft decided to use the networking products by an industry-leading company, Cisco, to build the entire hotel management network.
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Martin Sprocket & Gear, Inc. |
Martin Sprocket & Gear Co., Ltd. owns and operates three manufacturing facilities in Mainland China, producing high quality sprockets, pulleys, bushes, couplings and shaft locking devices for sale on domestic and international markets. After Martin Sprocket & Gear used the Cisco telephone system we provided for them, the company think that there is a great improvement in all aspects as well as in the traditional PBX systems. As we had also installed a Cisco wireless AP for Martin Sprocket & Gear, it is enough to completely cover their 2000 square meters large factory with this product and installation equipment, making the telephone contact within the factory become extremely convenient and casual. The company~{!/~}s staff can clearly receive signals anywhere within the factory by simply holding a Cisco mobile phone. This facilitates the external and internal communication.
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DDB |
DDB Worldwide Communications Group Inc, a part of Omnicom Group Inc., is also a worldwide 4A company (One of the world's leading advertising companies top ten). DDB is in 96 countries with 206 branches and offices. DDB has a large-scale in company size, customers, suppliers and co-operation units are all over the world. Their employees have to communicate with many different customers and media from different places and countries throughout the day and 90% of the process is through internet and email. Today~{!/~}s internet, however, the public access is very high, making the internet full of all kinds of junk, spam and hackers. This causes DDB having a high chance of getting attacks. In particular, the over abundant of spam is getting serious in recent while DDB is a typical victim in this issue. To prevent the increasing number of potential danger of the junk mail and spam, establishing an anti-spam system is an important task of management. After a detailed discussion, the NetCraft IT technician has made a professional consideration on how to choose anti-spam system products for DDB.
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