1. ITIL (Information Technology Infrastructure Library) Solutions and Implementation:
ITIL is a set of IT service management best practices guide which is released by the British Government's Central Computer and Telecommunications Management Center (CCTA) in the 20th century and early 90's and is well received by all parties. Since then, ITIL has become the IT service management standard nationwide. This standard is independent of any manufacturers and organizations; it is not related to any business as well. After the ITIL standards have been identified, NetCraft has paid a great attention to it; therefore, we send an elite team of IT service management to participate in various ITIL related training, and obtained the relevant international certification.
ITIL emphasized the core idea is when providing IT services, service providers should first consider business needs of the users, that is, according to business needs to determine the demand for IT services in order to help service providers to build a better relationship with the service user. ITIL sums up the most important part of the IT service management practices. It also provides an effective solution to the situation of poor IT service quality. ITIL states clearly what a good IT service management should do, so when an enterprise or organization put ITIL into practice, IT service management standard will be able to be specific, thus to establish an implementation which comply with its own business means. Because ITIL itself contains the elements of quality management and thinking, business processes in the use of the provision of the necessary and appropriate for their own best practices for internal IT service management, it not only can provide service to customer satisfaction and thus improve the user experience, but it can also ensure the principle of cost-effective.
Through 10 years of ITIL experience, NetCraft summed up a set of "best practice methods and tools" that combines theory and practice, to help enterprise find the gap between ITIL, helping the enterprise to build their own characterized ITIL system in order to provide advice and consultancy services. We also help enterprises solve the difficulties faced by them during the ITIL implementation process. Step by step achieving the goals and ideals set by ITIL so that enterprises can effectively reduce the risk of ITIL implementation and the required time. It provides excellent and experienced human resources, effective and feasible methods and tools for the IT service sector in project implementation.
We plan for our clients base on the needs of them, our customer service include:
- Feasibility Study for the ITIL Implementation
- ITIL Basic Training
- Provide ITIL Implementation and Management tools
- ITIL Process Consulting and Design
- ITIL Process Management Solutions
- Creation for ITIL Standard Desk
- Development for the ITIL Standard Service Agreement
- Establishing the ITIL Management Code
- Outsourcing ITIL Implementation Team
- Outsourcing ITIL Executive Team
- Benefit Assessment for the ITIL Implementation
2. IT Outsourcing Service:
NetCraft provides enterprises or units professional IT outsourcing services, clients can choose the IT outsourcing service provided by NetCraft base on the company needs for internal administrative and cost considerations. Clients can use the IT outsourcing services provided by NetCraft for their companies~{!/~} internal IT systems, including various types of IT software and hardware equipment , network resources, system maintenance and repair operations and other management services as a whole or partial outsourcing in the NetCraft professional team, which saves operating costs and improve service efficiency, more conducive to the client to focus resources into the core industries in order to enhance the competitiveness of enterprises.
NetCraft outsourcing services based on the client~{!/~}s actual needs, based on the use of ITIL standards and methods for the customer to establish a complete and consistent with international standards of service management system, from recruitment, training, equipment, management and provision of both In response to customer demand the setting of different options, and our service outsourcing planning services include:
- The establishment of service team
- Outsourcing and management of staff
- Training of relevant personnel
- Providing technical support
- Creating service system
- The setting of management processes
- Providing the necessary software and hardware equipment
- Uniform standards for IT equipment
- Establishment and maintenance of IT equipment asset management system
- Creation and management of service desk
- Creation and management of technical teams
- Development in consultation with the end-user service agreement
- According to customer request to provide various management reports
3. Standardization of IT Implementation and Management:
There is a wide range of IT products, enterprises choose their IT equipment usually based on different needs, configuration, and prices among different brands and different specifications of the product. Therefore, different problems occur while using the products and greatly increased maintenance costs. Similarly, responding to the departments~{!/~} requests, IT services department will set for different users different service programs and service agreements. Thus, it has created a lot of difficulties to the IT services sector and waste of resources, severely affected the quality of the services to the end-users and consuming corporate resources.
NetCraft provides IT standardization services to clients based on their actual needs by taking into account the latest technology standards, measure the actual cost for the customer to develop a series of standards. This standard is separated from the brand and price in order to help customers in the procurement of IT equipment to be more efficient and in accordance with the actual need. Also in service delivery and management processes, we follow the ITIL standard to help customers to build a set of IT services and end-users are able to accept and service agreements consistent with international norms and standards processes, so that the IT service providers can significantly lessen workload and the difficulty of the work, effectively improve the end-user satisfaction. Our standard IT services include:
- IT standardization services feasibility study
- IT services to the implementation of standardized training of personnel
- IT facility of standard-setting
- IT hardware and software facility configuration standards
- IT facility in the use of staff (posts) standard development
- IT facility procurement processes and standard-setting
- IT facility installation standards
- IT facility room standar-setting
- IT facility manual development
- IT equipment asset management system development
- IT service process development
- IT services agreement for development
- IT standardization of service report
- IT standardization service update
- IT standardization review service
4. IT Project Implementation and Management:
NetCraft project management services based on the U.S. Project Management Institute Project Management established by legislation based on the theory of knowledge systems. Through the application of knowledge, skills, tools and techniques of project management activities to meet customer demands and expectations of the project, for which, NetCraft project managers need to integrate balance management with the project scope content, project implementation timeline, project implementation costs and the quality of the projects in order to achieve the most optimal configuration. Our IT project implementation and management framework of the template is flexible and can be organized to clients who have to sum the actual situation in the project formulation. Our specific services include:
- The establishment of project management services team to organize the structure
- Create project management service framework
- Create project management service provision
- Project quality assurance and continuous process improvement
- Well defined responsibilities for project participants
- Project information database establishment and maintenance
- Project flow management
- Project process management
- Provision of technical personnel for project
- Production of technical documentation required for the project
- Project test and operation
- Project progress management and assessment
- Project progress report
- Project acceptance and technology transfer
- User training
- Customer satisfaction survey
5. IT Asset Management Review:
IT equipment is an indispensable modern enterprise of production and management tools, NetCraft provides clients an effective asset management service based on their increasingly expanding network of IT equipment, enables clients to own a comprehensive records of their IT facilities and well aware of the use of each asset, financial value and fault records. This is a significant role to the implementation of the company~{!/~}s costs control, financial statements production, and equipment procurement and supplier management. The IT asset review and management service provided by NetCraft is combined with automated management systems and expert examination of the client~{!/~}s assets, personnel in real-time and effective means of monitoring and review from time to time, it also effectively records the number of IT equipment, and its life-cycle management. Specific services include:
- The establishment of asset management system
- Provide automated asset management system
- Provides software distribution system
- Record for each device with individual ID
- The establishment of device configuration files
- The establishment of vendor file
- Establishment and maintenance of user files
- Establishment and maintenance of financial records
- The establishment and maintenance warranty archives
- To provide failure analysis reports
- The provision of financial value reporting
- To assist the auditors to review the assets
- The provision of equipment life-cycle report
- The provision of equipment usage reports
- On-site examination equipment
- The provision of equipment updates and upgrades suggestion
- To dispose of scrap equipment
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